GE6757 Total quality management,
Final year, Department of Aeronautical Engineering, First and second Units
Questions.
Answer ALL Questions
PART- A [10 Marks]
1 Define
Total Quality Management.
2. List
out any four barriers to TQM implementation.
3. How
would you show your understanding of the term Customer satisfaction?
4. What
is customer complaint?
5. Define
Costs of quality.
6.
What is quality council?
7.
Define Empowerment
8.
Define Kaizen.
9.
Define performance appraisal.
10. What
is a quality circle?
PART - B [80 Marks]
6. a)
i) What are the dimensions of quality?
Discuss any eight dimensions in detail. (8)
ii) Describe the six basic concepts of
Total Quality Management. (8)
OR
b) i)
Discuss the contribution of Juran for
quality in detail. (8)
ii) Describe the various quality
statements, Give examples. (8)
7. a)
i) What do you mean by customer
satisfaction? Explain a customer satisfaction model. (8)
ii) What are the customer perceptions
on quality? Explain. (8)
OR
b)
i) What are the costs of quality? Discuss the various components in
detail. (8)
ii) Explain in detail the various
principles of Total quality management. (8)
8. a) How would you describe the
characteristics of quality leader and leadership styles for effective leaders
in detail? (16)
OR
b) Explain
the fourteen steps of Deming’s philosophy for improving quality,
productivity and competitiveness. (16)
9. a) i) How would
you show your understanding on seven steps involved in strategic quality planning (8)
ii) Discuss the importance of employ
involvement? (8)
OR
b) i)
Estimate team types and characteristics of successful team? (8)
ii)
Explain the process would you use for performance appraisal? (8)
10. a) i) What is a
suitable example for supplier partnership? (8)
ii) List the various steps involved
in supplier selection. (8)
OR
b) i)
Briefly explains and structure of a quality circle. (8)
ii) Describe the roles and responsibilities
of quality circle member (8)
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