GE 2022 Total Quality Management, Final year, Department of Mechanical Sandwich Engineering, Model Exam Questions

Answer ALL Questions

PART A – (10x 2 = 10 Marks)

1.What are quality statement

2.What are the conditions necessary for empowerment?

3.Define TQM?

4.What are the 3 stages of Taguchi's Product Development?

5. What are the pareto diagram?

6.What are 5 phase in six sigma process?

7.When QFD is used?

8.What are objectives of TQM?

9.Mention any two organizational benefits of QS 9000?

10.What are the main elements of ISO 1400 standards?

                                           PART-B (5x16=80 Marks)

11.a. (i) explain the dimensions of quality                                                        (8)

        (ii) Explain the principles of TQM                                                            (8)

                                                Or

11.b. Explain the Deming 14 principles                                                                        (16)

12.a.i) Explain the customer perception of quality                                          (8)

       ii) Explain the Ishikawa’s 10 principles for customer/supplier relation      (8)

                                                Or

12.b. Explain the characteristics of successful team                                        (16)

13. a. i)  Explain cause and effect diagram with a an example                       (8)

         ii)  explain affinity diagram and tree diagram                                       (8)

                                                or

13.b.i) Explain in procee capability                                                                 (8)

       ii) Discuss the new seven tools in details with their typical application   (8)

14.a.i) Explain about Taguchi’s quality loss function                                     (8)

       ii.)Explain about FMEA                                                                          (8)

                                                Or

14.b.i) Explain briefly the QFD process                                                         (8)

       ii) Discuss the significance of TPM.                                                        (8)

15.a.Disuses the various elements of ISO 9000:2000 qualitys system      (16)

                                                Or

15.b.i) What is QS 9000? State its significance?                                            (8)

       ii) What are benefits of ISO: 4000 certification                                      (8)