Answer ALL Questions (III and IV Units)
PART A – (5x 2 = 10Marks)

1.      DefineTero-Technology?
2.      List the Phases of Benchmarking?
3.      List out the Old Seven Statistical Management Tools?
4.      Define Voice of Customer?
5.      What is BPR?

Answer ALL Questions
PART B– (8+13+13+6 = 40Marks)
6.      Explain the BPR Process?
7.      Discuss about the BenchmarkingTypes& Process with an illustration?
8.      What are the Steps in Building of House of Quality Explain about it?

9.      Explain the New Seven Management Tools?