Answer ALL Questions (III and IV Units)
PART A – (5x 2 = 10Marks)
1.
DefineTero-Technology?
2.
List the Phases of Benchmarking?
3.
List out the Old Seven Statistical
Management Tools?
4.
Define Voice of Customer?
5.
What is BPR?
Answer ALL Questions
PART B– (8+13+13+6 = 40Marks)
6.
Explain the BPR Process?
7.
Discuss about the BenchmarkingTypes&
Process with an illustration?
8.
What are the Steps in Building of
House of Quality Explain about it?
9.
Explain the New Seven Management
Tools?
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